Satisfaction Guaranteed: We want you to be happy with every purchase. We guarantee the quality and workmanship of every item. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Items that are custom, personalized, or made-to-order cannot be returned or exchanged unless damaged or defective. Shipping and gift wrap charges are not refundable.
Instructions For All Returns
To return merchandise please contact our Customer Services department by email ([email protected]) and return your merchandise within 30 days of the date printed on your order packing slip. Label the box according to the address below, package the items carefully, and ship using a carrier with tracking including the US Post Office or UPS. All returned items must be in their original packaging and in the condition in which they were received.
Personalized Items: We guarantee our workmanship completely and that your gift will be personalized as you ordered it. Please double-check all names, dates, and spelling before placing your order. Personalized orders cannot be canceled and are not returnable unless damaged or defective or if there is an error in our workmanship.
Defective or Damaged Items: Please keep the original shipping container and packing material, this may be required for insurance claims. Please contact us before sending back the damaged item.
Orders Returned After 30 Days: Orders that were delivered more than 30 days ago may not be eligible for return. Please contact us and we will determine your ability to return your item.
Exchanges: We do not process exchanges. Upon receipt of the merchandise, we will issue a refund via the original form of payment and you must place a new order. If you were a gift recipient, we will issue a gift card for the value of the merchandise.
1. Return the item you do not want by contacting our customer service department.
2. Place a new order for the item that you want. You do not have to wait for us to receive the returned item to place this order.
3. Once we receive the returned product we will process your refund within 5 - 7 business days.
Packing & Sending Your Return
You can pack and send your return to us in just a few simple steps:
1. Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer. All returned items must be in their original packaging and in the condition in which they were received.
2. Write the following address on the package:Fulfillment Center615 East Westinghouse Blvd.Charlotte, NC 28273
3. Take the package to the post office or shipping center. If the return is not the result of our error, the shipping cost of the returned item will be your responsibility.